Frequently Asked Questions
How long does it take to process my order?
Orders are processed within 2 business days.
How long does shipping take?
Standard shipping within Canada takes 3 to 9 business days. For more details, please refer to the Shipping page.
Do you offer local pickup?
Yes, local pickup is available in Bradford. Details will be shared after your order is placed.
Do you accept returns or exchanges?
Due to the handmade nature of the pieces, returns and exchanges are not accepted.
What if my order arrives damaged?
If your order arrives damaged due to shipping, please reach out within a few days with photos and I’ll help resolve it.
What are your pieces made of?
All pieces are made using high quality polymer clay and finished by hand in my home studio.
Are your earrings lightweight?
Yes, polymer clay is very lightweight, making the earrings comfortable for all day wear.
Are your products hypoallergenic?
Earring posts and hardware are made with surgical steel. Individual sensitivities may vary.
Will each piece look exactly the same?
No two pieces are exactly identical. Small variations are part of the handmade process and what makes each piece unique.
How should I care for my jewelry?
Store in a dry place, avoid contact with water, perfumes, and chemicals, and handle with care.
Can polymer clay break?
Each piece is made to last, but should be handled with care. Avoid bending or applying excessive pressure.
Do you offer custom orders?
Yes, I take on a limited number of custom orders. You can submit a request through the Custom Orders page.